Delivery & Payment

Delivery Information

At Enorvia, we are committed to delivering our preventive wellness products directly to your doorstep across the UK with speed, care, and a focus on sustainability. Our delivery options are designed to support your health journey by ensuring that our high-quality supplements, organic teas, and wellness essentials arrive in pristine condition. We offer free delivery on orders over £50, with standard delivery taking 2-5 working days via Royal Mail. This service covers the entire UK, including England, Scotland, Wales, and Northern Ireland, providing reliable and eco-friendly shipping that aligns with our mission to promote preventive health practices.

• Free delivery for orders exceeding £50, helping you save on your wellness investments.
• Standard delivery: 2-5 business days using Royal Mail's tracked service for security and peace of mind.
• Express delivery available for urgent needs, with 1-2 day options at a small additional cost.
• All packages are carefully packed in recyclable materials to minimize environmental impact, reflecting our preventive wellness ethos.
• Order tracking provided via email and our website, so you can monitor your package's progress.
• For remote areas, additional time may apply, but we strive for consistency in service.

Our delivery process emphasizes hygiene and quality preservation, using temperature-controlled packaging for sensitive items like our herbal supplements and vitamins. This ensures that your preventive wellness products maintain their potency from our facility to your home. We partner with Royal Mail for their extensive network and commitment to green initiatives, making our shipping as eco-conscious as possible. If you have specific delivery preferences or need assistance with large orders, please reach out through our contact page.

Payment Methods

Enorvia prioritizes secure and convenient payment options to make your preventive wellness shopping experience seamless. We accept a wide range of payment methods to accommodate different preferences, ensuring that you can focus on your health goals without worrying about transactions. All payments are processed through encrypted channels, providing the highest level of security for your personal and financial information.

Our accepted payment methods include major credit and debit cards such as Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay. This variety allows you to choose the option that best suits your needs, whether you're paying directly from your card or through a trusted e-wallet for added layers of protection. We do not store payment details on our servers, relying on industry-standard encryption to safeguard your data.

For bulk orders or corporate wellness programs, we offer invoice payments with flexible terms, subject to approval. Our payment system integrates seamlessly with our website, allowing for quick checkouts that support your busy lifestyle. If you encounter any issues during payment, our support team is available to assist, ensuring a smooth process every time.

Security is paramount in our preventive wellness approach, and this extends to our transactions. We use SSL encryption and comply with PCI DSS standards to protect your information. Payments are processed immediately upon order confirmation, with no delays in dispatching your products. This reliability helps you maintain consistency in your health routines without interruptions.

Frequently Asked Questions

Returns and Refunds Policy

At Enorvia, we stand behind the quality of our preventive wellness products. If you're not completely satisfied with your purchase, our returns policy allows you to return items within 30 days of delivery for a full refund or exchange. This policy is designed to give you confidence in trying our supplements, teas, and health essentials without risk.

• Items must be unused and in their original packaging to qualify for returns.
• Refunds are processed within 7-10 business days after receiving the returned item.
• Free return shipping is provided for defective products; otherwise, customers cover return costs.
• Custom or personalized items are not eligible for returns unless defective.
• Proof of purchase is required for all returns.

To initiate a return, contact our support team or use the returns form on our website. We'll provide a prepaid label if applicable and guide you through the process. This ensures that your preventive wellness journey continues smoothly, with products that truly meet your needs.

Order Tracking and Support

Tracking your Enorvia order is simple and transparent. Once shipped, you'll receive an email with a tracking number that links directly to Royal Mail's tracking page. This allows you to see real-time updates on your package's status, from dispatch to delivery.

For any questions or assistance, our customer support team is available via email or through the contact form on our website. We aim to respond within 24 hours, providing guidance on your preventive wellness orders and helping resolve any concerns.

• Check order status anytime via your account dashboard.
• Receive notifications for key milestones in delivery.
• Contact support for delays or issues with proactive solutions.

Packaging and Sustainability

Enorvia is dedicated to sustainable practices in packaging, reflecting our preventive wellness philosophy that extends to environmental health. All shipments use recyclable or biodegradable materials, minimizing waste and supporting a healthier planet for future generations.

Our packaging includes padded envelopes, cardboard boxes, and protective inserts made from recycled content. We avoid single-use plastics where possible and partner with suppliers who share our commitment to eco-friendly solutions. This approach ensures that your wellness products arrive safely while reducing our carbon footprint.